My Fireplace is able to give you a 100% satisfaction guarantee because we want your installation and service experience to be one of the best experiences you have ever had. Customer satisfaction is our number one priority at My Fireplace. We have earned the Dave Lennox Premier Dealer service designation, for our excellent customer service. My Fireplace is evaluated constantly on our premium service, premium products, and satisfaction results - in order to be able to achieve this designation. Our experienced technicians are also trained and independently evaluated, in order to provide you with the best service possible.